Cancellation Terms and Conditions ChocolateTree

Right of withdrawal

Customers have two weeks to enforce their right of withdrawal without giving reason. 

Any customer may withdraw from his/her contractual commitment within 14 days after you or a third party other than the carrier and indicated by the consumer has acquired the material possession of the goods.

The cancellation has to be addressed in written form (e.g. letter, fax, e-mail) to: 

Forest Finance Panama S.A.
c/o ForestFinance Kundenservice
Eifelstrasse 14
D-53119 Bonn
Fax +49 (0)228/943 778-20

You may use the enclosed form, which is not mandatory. To meet the cancellation period on time mailing shall suffice. 

Cancellation consequences

In the case of a valid cancellation, monies received and emoluments taken (e.g. interests) are to be returned immediately and at the latest within 14 days after we have received your declaration of withdrawal, with the exception of additional costs caused by the choice of another form of method of payment than the cheapest standard method of payment offered by us. For your refund we use the same method of payment that you used for the original transaction (unless a different agreement has been made). In no event will you have to pay a fee for this refund. 

We may withhold the reimbursement until we have received the goods back, or you have 

supplied evidence of having sent back the goods, whichever is the earliest.

You have to send or give back the goods without delay or within fourteen days at the latest from the day you informed us about your declaration of withdrawal. The deadline shall be deemed to have been observed if the goods have been dispatched by post before the time-limit has expired.

You have to cover the direct costs for the returning of the goods.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

Example declaration of withdrawal

(If you want to withdraw from your contract, please complete this form and send it back to us.) 


Forest Finance Panama S.A.
c/o ForestFinance Kundenservice
Eifelstrasse 14
D-53119 Bonn
Telefax: +49 (0)228 94 37 78 - 20

I/We (*) hereby withdraw from the contract concluded with myself/us (*) on our commitment to the following services: 

_________________________________ (contract number) 

Ordered on (*)/ received on (*): _______________________ 

Name: ________________________________ 

Address: ________________________________ 



Date, signature 

(*) Please delete as applicable.