Data protection directive

In the following you will learn which information is collected during your website visit and/or during the placement of your order and for which purposes this information is used.

Consent to the collection, storage, processing, disclosure and use of personal information in the context of an order placement and  website visit

1. Compliance with statutory data protection regulations

The ForestFinance Group (in the following ForestFinance) complies with the statutory regulations of the German Data Protection Act (BDSG), the German Teleservices Act (TMG) and other legal data protection regulations in the context of order placements or contract handling, ensuring sufficient customer data protection and security.

2. Collection, storage, processing, disclosure and use of necessary data

ForestFinance has the right to collect, store, process and use personal customer data with due regard to data protection regulations. The disclosure of data to third parties is restricted to isolated cases (e. g. for shipping the customer magazine) and is not an immediate part of the ordering process (e. g. there is no automatic credit report inquiry). In the case of online orders and in the event that the customer has activated the check box for subscribing to our newsletter, the customer’s name and e-mail address will be transmitted to the eKomi Ldt. for the purpose of customer surveys. eKomi gives assurance that the data is processed only automatically (you will receive an e-mail containing a link referring to a website where you can rate our services) and that the company adheres to data protection regulations on its part, too, not disclosing the data to other parties.

The customer gives consent to the collection, storage, processing, disclosure and use of the personal data necessary for ordering information or contract handling done by ForestFinance.

If the customer does not give his/her consent, his/her order cannot be placed.

According to § 3 Abs. 1 BDSG, personal data are defined as any particulars about personal or factual affairs of a singular or definable person. The following personal details are used in the context of the contract conclusion: name, address and, if applicable, e-mail address, date of birth, bank account details, profession, telephone number and gender.

3. Confirmatory e-mail

The customer gives consent to receive e-mails from ForestFinance, confirming the contract and his or her personal details, including address and bank account, without any restrictions. This consent is revocable at any time. The customer assures that only he/she or authorised third parties have access to this e-mail account. The customer is aware that only limited confidentiality can be ensured with unencrypted e-mails.

4. Further use of data

There shall be no use or disclosure of personal data to third parties beyond the already mentioned, unless the user has given his/her specific consent or ForestFinance is legally obliged to disclose the data. Under no circumstances will data be sold to third parties.

5. Encryption

By using a 256-Bit-SSL encryption when transmitting data from the customer to the ForestFinance website, all forms on our websites meet the highest standards for data protection.

6. Information on stored data/removal and correction of data

Customers may withdraw their consent for the storage and use of their personal data at any time. The notice of withdrawal shall be addressed to:

Forest Finance Service GmbH
Eifelstrasse 20
53119 Bonn

Personal customer data that is needed for the handling of a contract concluded prior to the withdrawal is deleted after the contract handling has been completed.

In the event that the customer no longer agrees with the storage of his or her personal data or if the data is no longer correct, ForestFinance will arrange the removal, correction or disabling of the data on demand of the customer in accordance with legal requirements. On demand, the customer will receive information on his or her personal data stored by ForestFinance for free. Should you have any questions regarding the collection, processing or use of your personal data or requests such as the correction, blocking or removal of your data, contact us at the address provided above. Information will be provided in written form, on customer request via e-mail.

7. E-Mail newsletter

In the event that the customer has subscribed to the e-mail newsletter during the placement of his or her order or information request, the electronic contract conclusion via Adobe Sign, via post mail or via any other channels, ForestFinance is entitled to send the customer e-mails containing news and product information from ForestFinance or partner companies (e.g. Internationale Produzenten Organisation eG, TreeShop or ForestFinest Consulting GmbH) irregularly. The newsletter subscription can be revoked at any time, e.g. by phone or e-mail. In general, the newsletter is sent on a monthly basis or on special occasions such as events.

8. Data collected during your website visit

Each time our website is accessed, data is automatically transmitted to our web server. This may include the date and time of your visit, the URL of the referring web page, your browser type and version, your operating system and your IP address. The collected data is used both for statistical purposes and in order to increase the attractiveness of our website and its contents. In order to make our website work more effectively and to provide convenience to our customers, we use so-called cookies. A “cookie” is a small string of information that our website saves on your computer upon your visit. You can refuse the use of cookies on your computer by selecting the appropriate settings in your browser. Be aware that, without cookies, you may not be able to use all features on the site. Under no circumstances will your IP address be used in connection with your personal data.

9. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including the IP address*) will be transmitted to and stored by Google on servers in the United States. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. Google will also transfer this data to third parties if necessary, provided that this is legally mandated or insofar as third parties have been commissioned by Google to process this data. Under no circumstances will Google connect your IP address with other data from Google. You can prevent the installation of cookies through an appropriate setting in your browser; however, we hereby inform you that in such case you may not be able to make full use of all the functions of this website. By using this website you declare your agreement with the processing of the data collected about you by Google in the manner previously described and for the purposes previously mentioned. You can also opt-out from being tracked by Google Analytics with effect for the future (see below). *Please note that on this website, the Google Analytics code is supplemented by “_anonymizeIp();” to ensure an anonymised collection of IP addresses (so called IP-masking).

10. eKomi-widget

This website contains JavaScript code by the eKomi Ltd., Markgrafenstr. 11 in 10969 Berlin. eKomi enables us to integrate customer reviews in the footer of our website. If the customer does not use a JavaScript blocking app, data (the IP address, currently open website) might be transferred to eKomi. You will find more information on data protection at the eKomi website: 

11. Usage of Facebook Remarketing

This website makes use of the remarketing feature "Custom Audiences" by Facebook Inc. ("Facebook"). It is used to present visitors of the social network Facebook custom advertisements. For this reason, the ForestFinance website has the Facebook remarketing tag implemented. Via this tag, a direct connection to Facebook's servers is established. Information about the page visit is transferred to Facebook and will be connected, if applicable, to the visitor's Facebook account. Further information on Facebook's privacy policy can be found on The remarketing feature "Custom Audiences" can be deactivated on The visitor must be logged in for the latter to work.
Under no circumstances, personal data will be transmitted to Facebook during a visit on the ForestFinance website.